My order never arrived – will you ship me a replacement?

Once an item is shipped, Fire Tower Knits is no longer responsible for the item. Please make sure your billing address and shipping address are correct. Use tracking methods to ensure you know where your package is, then you can deal with the shipping company if you have a concern.

Fire Tower Knits is NOT responsible for lost, missing, untracked, or for any parcel that does not arrive or arrives damaged.

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